(1114759) Senior UX Researcher - B2B Product Design

**Senior UX Researcher – B2B Product Design**

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Researcher – B2B Product Design to join our team in Chicago, IL. We offer a hybrid work model with occasional onsite work required, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

**Position Overview**

The Senior UX Researcher will apply expertise in human-computer interaction and user research best practices to guide the concept, prototyping, testing, and documentation of a B2B product's user interface. Working alongside designers, engineers, strategists, and leadership, this person will ground the product experience in a deep understanding of user needs and communicate the vision and path forward.

**Key Responsibilities**

* Identify where research and testing will add the most value, and prioritize the research backlog based on the product roadmap
* Plan and facilitate user research to clarify user, customer, and business needs, and translate those needs into concepts for compelling interactions
* Translate research and test findings into actionable, prioritized recommendations for UI designs
* Define prototype requirements with the design team to test and iterate on concepts
* Integrate user research into product designs and broader design practices
* Create shareable UX artifacts such as journey maps, storyboards, user flows, and research reports
* Document key goals, themes, elements, and behaviors for implementation and handoff to downstream UI teams
* Document the overall UX strategy – including UI, physical attributes, and guiding principles – to be leveraged across all downstream partners
* Collaborate regularly with designers and product owners; strong stakeholder management is essential

**Requirements**

**Required Qualifications**

* 8+ years of UX research experience, preferably within a corporate or B2B environment
* Bachelor's degree or higher in Human-Computer Interaction, Human Factors, Psychology, or a related UX field; an additional 2–3 years of experience may substitute for a degree
* **Empathy:** proven methods for capturing, organizing, and synthesizing both stakeholder and user sentiment, and applying those insights while listening with an openness to learn
* **Adaptive thinking:** ability to pivot quickly as requirements and product understanding evolve, view challenges as learning opportunities, and stay open to others' input while confidently making independent decisions
* Thorough understanding of UI best practices, UI design, and essential graphic design theory
* Proficiency with UI layout, spec, and prototyping tools
* Experience managing multiple projects and deadlines, producing results both independently and collaboratively
* Outstanding communication, organization, time management, and interpersonal skills
* Exceptional data storytelling capability
* Portfolio demonstrating research expertise and the ability to articulate your process
* Project management experience is preferred but not required

**Benefits**

* 401(k)

* Dental insurance
* Vision Insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! <https://www.dsnworldwide.com>

Salary expectations: 118,000-123,000 per annual