As a technology services company, we work on a variety of customer technical issues throughout the day. This is an on-site role in our West Concord office. This role has many facets and quite a variety of work. \\- Work with customers to clarify and follow up on service requests \\- Reach out to customers, vendors and prospective customers via phone/email \\- Maintain our internal knowledge base \\- Publish newsletters, news items and news releases \\- Develop flyers and other marketing materials \\- Document all customer interactions \\- Document internal company procedures \\- Special projects using Word, Excel, Photoshop **Desired Skills and Demeanor** \\- Comfortable, patient and skilled working with customers \\- Very strong attention to detail and organizational skills \\- Ability to carefully follow detailed procedures, and to document existing procedures \\- Friendly, considerate, positive and helpful attitude \\- Prior experience in administrative and/or technical support \\- Excellent verbal and written communication skills \\- Technical skills / interests are a plus \\- Working knowledge of Microsoft Windows 10 \\- Working knowledge of Word, Excel, Photoshop \\- Working knowledge of MacOS (Big Sur) is a plus \\- Any experience with web/graphic design is a plus **Additional Details** Occasional visits to local customer sites may be required. 3) We would like to see a very brief cover letter, as well as the following: \\- a copy of your resume and/or \\- a link to your LinkedIn profile Thank you for your interest, and we look forward to speaking with you!
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