As a technology services company, we are dealing with a variety of customer technical issues throughout the day. This is an on-site role in our West Concord office. \- Comfortable, patient and skilled working with customers by phone \- Very strong attention to detail and organizational skills \- Ability to carefully follow detailed procedures, and to document existing procedures \- Friendly, considerate, positive and helpful attitude \- Prior experience in administrative and/or technical support \- Excellent verbal and written communication skills \- Any technical skills / interests are a plus \- Working knowledge of Windows and/or Mac \- Working knowledge of Microsoft Word, Excel, Photoshop \- Any experience with web/graphic design is a plus! **How to Apply - _your application will be rejected if you do not follow these instructions_** 1) Kindly read the "Desired Skills and Demeanor" section carefully to make sure this role is a good fit for you.
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