Accelerated GraphX - Graphic Designer & Customer Service Manager

Benefits:

401(k)401(k) matchingDental insuranceEmployee discountsOpportunity for advancementPaid time off

We are seeking a versatile, high-energy Graphic Designer & Customer Service Manager to be the face and creative spark of our shop. This hybrid role bridges the gap between raw customer ideas and production-ready art. You will manage our front-of-house customer experience, handle incoming walk-in traffic, collaborate closely with our internal sales team, and prepare precise job quotes.

If you love graphic design but crave human interaction rather than just staring at a screen all day, this is the perfect role for you.

Key Responsibilities

Customer Experience & Communication

Front-Line Engagement: Greet walk-in clients with a friendly, welcoming attitude and guide them through our product options. Excellence in Communication: Answer phone calls and emails promptly, translating complex production jargon into simple terms for clients. Consultative Quoting: Gather project details (garment types, sizing, artwork placements) to build and send accurate price quotes to customers.

Graphic Design & Pre-Press

Creative Adaptation: Clean up, vectorize, and format customer-supplied artwork for various production lines. Original Design: Create eye-catching layouts for signs, apparel, and promotional items based on client briefs. Proofing: Generate digital mockups for customer approval, ensuring exact specifications before production begins.

Team Collaboration

Sales Synergy: Partner closely with internal sales staff to smoothly transition leads into active, well-defined design orders. Production Hand-off: Coordinate with print, embroidery, and sign technicians to ensure artwork meets physical production constraints.

Qualifications

Design Portfolio: Proven experience in graphic design (proficiency in Adobe Illustrator, Photoshop, or CorelDRAW is required). Industry Knowledge: Familiarity with vector artwork setup for screen printing, embroidery, vinyl, or laser engraving is highly preferred. Customer-First Mindset: Prior experience in retail, customer service, or front-desk management. Math & Detail Oriented: Comfort with basic math to calculate material costs, margins, and final client quotes. Multitasking Ability: Capable of switching gears seamlessly from designing a logo to greeting a customer at the door.

What We Offer

Competitive hourly wage/salary based on experience ($25-30/hr)Paid time off and holidaysEmployee discounts on custom apparel and gearA vibrant, team-first workspace where your creativity directly impacts local businesses