Admin / Customer Service Representative

Timing: immediate • Job Responsibilities: o Administrative / Customer Service including, but not limited to:  Schedule / book client and carrier meetings  Answer phone calls  Track and manage incoming customer requests  Manage carrier playbook updates  Inspect and photograph insured properties (local travel, mileage reimbursed)  Data enter policy changes (endorsements)  Create / send Certificates of Insurance o Marketing / Social Media:  Track marketing effectiveness and adjust to drive outcomes  Lead local community engagement to drive marketing and awareness • Skills / Qualifications: o Required Skills / Qualifications:  Creative, eager-to-learn attitude  Professional communication ability  A go-getter motivated by helping customers and learning new skills  Microsoft Word, PowerPoint, Teams, Adobe Acrobat  Must be eligible to work in the US with sponsorship  Must hold a valid driver’s license and current automobile insurance o Preferred Skills / Qualifications  Past retail, service industry or customer service experience  Graphic design skills  Multilingual  Excel, Google Analytics, Facebook, LinkedIn