Communications Team Support

Communications Team Support Position Summary: Work with a team of 15 in an office of 45 to help achieve efficient and effective communications as well as provide client support functions to members and prospects of a property and casualty insurance program administered by McGriff. Position Description: This position requires strong verbal and written communications skills, a professional demeanor for member-facing program administration, and extremely high levels of organization for project management. The ideal candidate is adaptable, absorbs feedback into their work, and is ready to sweat the big stuff and the small stuff. Duties include but are not limited to: Client Service and Team Support (40%) • SaaS Support: Help clients with day-to-day requests and administration of sites-as-a-service programs • Client Engagement and Member Support: Monitor and address requests and notifications from membership and vendors, and disseminate to team • Project Management: Sheppard Board and Trust Meeting Packets through team process for timely distribution to Board of Directors • Process, track, and coordinate ongoing grant and scholarship programs • Assist in maintaining client database, mailing lists, and other information • Organize and distribute Monthly team meeting material Program and Services Communications Support (35%) • Content Generation: Write articles based on research of external and internal data, and conduct interviews of clients, experts, and members for marketing research and program development • Proofing and Editing: Ensure details, grammar, spelling, and accuracy of content including articles, reports, memos, emails, letters, whitepapers, presentations, and flyers • Digital Communications: Assist in maintenance and content creation for websites, blogs, email campaigns, and social media • Events Management: Coordinate event details, send marketing materials and swag, and support webinars and event registrants • Graphic Design: Assist with creation of magazines, booklets, flyers, whitepapers, presentations, banners, and advertisements • Review content and coordinate updated information for several related websites • Develop use of utilization reports and other marketing communications to prospective and current members Document Control (25%) • Coordinate the development, review, editing, and finalizing of memos and reports to the Board of Directors • Ensure quality control of all outgoing communication • Assist with scanning, filing, and other administrative tasks • Organize and track team developed written processes and procedures • Periodic review of web sited for updates as needed Qualifications: • Bachelor’s Degree in English, Journalism, Communications, or a related field • Exceptional writing and editing ability • An extremely strong attention to detail • A high level of organization • The ability to maintain and enforce style and formatting guidelines throughout documents • Advanced skills with Microsoft Office (Word, Excel, PowerPoint, and Publisher) and Adobe Acrobat • Experience with Adobe Creative Cloud (InDesign, Illustrator, and Photoshop) a plus • Fluency with HTML, CSS, Wordpress, Articulate Storyline, Adobe Premiere, and Adobe Audition all a plus About McGriff: Nationally McGriff Insurance Services Inc. is a leader in the insurance consulting industry. We are looking for an enthusiastic, detail-oriented, self-starter for an entry-level program and services communications position for our Alternative Risk Services Group in our Portland, Oregon office.