Coustomer Service with Graphic Design Skills

Join the FASTSIGNS Team!

Are you passionate about helping customers and bringing creative ideas to life? FASTSIGNS is looking for a Visual Communications Specialist who enjoys working with people, solving problems, and creating high-quality visual solutions. This role combines customer service, inside sales, and graphic design, making it perfect for someone who thrives in a fast-paced, creative environment.

Benefits & Perks

Competitive Pay
Paid Vacation & Holidays
Performance Bonuses
Ongoing Training & Professional Development
Opportunities for Career Growth

What You'll Do

As a Visual Communications Specialist, you'll be the first point of contact for customers while also designing and preparing graphics for production. You'll work closely with customers and teammates to ensure every project is completed accurately and on time.

Customer Service & Sales

Welcome and assist customers in person, over the phone, and via email.
Consult with customers to understand their signage and visual communication needs.
Prepare estimates, quotes, and work orders.
Build lasting relationships with customers by delivering exceptional service.
Coordinate projects from initial inquiry through final delivery.
Participate in daily team meetings and contribute to business and marketing initiatives.
Identify opportunities to recommend additional products and services ("Everybody Sells" mentality).

Graphic Design & Project Coordination

Create and modify artwork using Adobe Illustrator and other Adobe Creative Suite applications.
Prepare production-ready files for printing, cutting, and fabrication.
Review customer artwork and ensure files meet production requirements.
Create layouts, proofs, illustrations, and signage based on customer specifications.
Source images and maintain customer artwork libraries.
Communicate with production staff to ensure jobs are completed accurately and efficiently.
Inspect artwork and production files for quality before output.
Perform basic equipment maintenance and follow established production standards.

Qualifications

2+ years of customer service, retail, inside sales, graphic design, or sign industry experience preferred..
Proficiency with Adobe Illustrator (required); experience with Adobe Creative Suite is a plus.
Strong communication and customer service skills.
Organized with excellent attention to detail.
Ability to manage multiple projects and prioritize effectively.
Comfortable working independently and collaboratively.
Problem-solving mindset with a willingness to learn.
Ability to sit and work at a computer for extended periods.
Ability to perform in a fast-paced environment while maintaining high-quality work.

Who You Are

You're someone who enjoys interacting with customers just as much as designing creative solutions. You like variety in your day, can balance multiple responsibilities, and take pride in delivering exceptional service and quality work. Whether you're helping a customer choose the right signage, creating artwork, or coordinating a project from start to finish, you enjoy making things happen.

Job Type: Full-time

Pay: $20.00 per hour

Work Location: In person