Customer Service / Graphic Design Specialist

We are looking for a Customer Service / Graphic Design Specialist who loves working with people, have a great work ethic and is very organized. This person will provide telephone and in-person assistance to our valued clients. We require a team player with a pleasant and courteous personality, who is fluent in English, can provide excellent support and customer service even during times of stress. • Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints • Coordinates questions and issues with the appropriate department personnel • Maintains records of customer interactions and transactions • Handles customer complaints or escalates when necessary • Meets or exceeds all service and sales targets • Provides administrative assistance as needed • Attends all staff meetings, trainings, and educational classes as required • Performs other duties as assigned • High school diploma or GED required; some post high school education or training preferred • Printing or Graphic Design experience beneficial • Previous customer service or related experience preferred • Pleasant/friendly demeanor and an outgoing personality • Highly professional and dependable • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress • Strong organizational and problem-solving skills • Outstanding phone skills • Strong computer and internet skills, including Microsoft Office suite