Customer Service Representative / Receptionist

Advanced Sign (formerly known as Woodland Manufacturing) is proud to deliver both quality and custom products to customers all over the world. We are searching for people who have positive attitudes, like to have fun, and desire to improve every day. We are not your typical company. We have team events, good benefits (paid holidays, PTO, Medical, etc. Read and watch a little about us here: https://www.woodlandmanufacturing.com/aboutus.html https://www.woodlandmanufacturing.com/articles/news/company-activities/ Company: Advanced Sign LLC representing the Advanced Sign, Woodland Manufacturing and CraftCuts brands Location: Meridian, Idaho Employee Type: Full-time permanent Hours: Monday through Friday, 40 hours per week Base Pay: $13-$15/hour (DOE) Preferred Experience: Customer service, sales support We are seeking highly motivated candidates that possess the following attributes: • Friendly personality • Desire to help people, and to learn and be trained • Attention to detail, perform detailed work with accuracy • Ability to learn our database and shop processes, and follow established procedures • Comfortable working in collaborative and individual environments • Great customer service through phone, email, and chat • Excellent oral and written communication • Experience with Microsoft Office • Punctual, team player with strong work ethic • Ability to work well under pressure/work well in a fast- paced environment • Excellent organizational skills • Ability to adapt and work wherever needed Helpful attributes: • Knowledge of Corel Draw, Adobe Illustrator, or comparable program • A creative spirit • Familiarity with graphic design • Appreciation for signage • Understanding of basic construction, including how to use power tools Duties and Responsibilities Include: • Greet visitors who come to our facility • Respond quickly to customer inquiries, issues, sample requests, and call backs • Track orders, help process returns, and resolve defective product issues for the customer • Communicate with customers via phone, email, and chat messenger • Place website orders for customers who need help • Resolve product or service issues by listening to and understanding the customer complaint, identifying solution, and executing solution to customer satisfaction • Follow up with the customer on complex order issues and see the problem through to resolution • Maintain and update job knowledge through training on products, sales and customer service • Advocate on behalf of the customer and communicate feedback from customers about our company • Pass leads to Sales Team with necessary details of the client’s vision for a custom sign • Provide Design Team adequate information to create proofs, 3D renderings and spec sheets • Work with production team on order progress and customer expectations • Help build our brand in partnership with the marketing team • Communicate with coworkers, vendors, and clients with respect and clarity • Assisting team members with various other tasks • Other duties as assigned Advanced Sign is a rapidly expanding internet retailer and local sign company with manufacturing operations performed in-house at our locations in Boise and Meridian, Idaho and selling internationally.