Design Studio Specialist

Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences. • Ability to think proactively to anticipate client's needs. Responsibilities • Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales • Perform productive in-home consultations including the ability to accurately measure and assess the client's living space • Create and present design plans based on client's needs, style, preferences and living space • Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals • Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment Criteria • Strong communication, clienteling and customer follow-up skills • Ability to complete and coordinate complex large orders within a variety of sales channels • Experience in working with the elements of design preferred • Proven ability to prioritize and handle multiple tasks simultaneously • 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required) We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.

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