If you have the willingness to learn new things and can work in a very fast paced environment, this is the job for you! Job Duties: Being the front line for this business. This includes (but not limited to) customer service, creating workorders, invoices, AP/AR, paying bills, inventory control including: • Organize workforce during regular hours or in an extra hour's situation • Supervise employees in a professional manner as well as personnel management • Deal with customer problems in a professional manner • Monitor jobs in production and communicate with production and graphics specialists regarding special jobs, proofs, and shipping info • Contact clients with questions on specifications and/or questions of job submitted • Assist production specialist and communicate to ensure all deadlines are met and cost budget are adhered to • Train staff on proper procedures and techniques • Install or contract for graphic installations, including cut vinyl, signs, wall graphics • Superior customer service ability and experience in handling client both over the phone and in person • Expert knowledge of equipment, and materials • Ability to speak knowledgeably about department capability and company to potential and existing clients • Highly developed organizational ability • Ability to handle multiple tasks without losing focus • Positive attitude towards daily work, coworkers, and clients • Ability to troubleshoot software/hardware problems • Ability to communicate effectively with employees when delegating work and explaining procedures and processes • Knowledge on wide format printing on various materials (wallcovering, vehicle graphics, wall murals, etc.) • Graphic design as well as graphic file preparation • Reads job specifications to understand scope of project; asks for clarification when needed. • Performs quality assurance measures pre- and post-production.
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