You will also be responsible for ensuring all Support content created in the Sage Intacct knowledgebase is adhering to the content standards by performing regular quality monitoring and coaching. You will work closely with product teams, subject matter experts and the Customer Operations teams to understand the user needs and design content that is clear, concise and consistent. • Audit knowledge content and drive adherence to Knowledge standards within region using analytics and insight to drive performance of the content team. • Utilize customer feedback and support interactions to drive enhancement and update of knowledgebase content in real-time. • Work closely with cross-functional teams, including customer support, product development, and IT, to gather and verify information for knowledge base articles.
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