Digitizer

New Era Cap, LLC. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Responsibilities • Perform day-to-day digitizing activities by converting graphic designs, logos, and artwork into digital files that can be read and executed by embroidery machines • Collaborate with the digitizing team to manage the daily workload in Job Tracker* to ensure timely and efficient processing of requests to achieve internal and external service level agreements (SLA’s) to support the business • Process daily workload and develop assignment schedules to streamline digitizing work overflow to outsource partners • Assist with maintaining constantly changing data bases of embroidery files for active and in-active tapes specially monitoring confidential logos, league rights, etc • Assist with overseeing sampling and production of digitized files from production locations and third party resources and provide direction/updates to tapes as needed • Upload vector artwork into ROAL* and maintain the art and tape information in ROAL • Assist Global Quality with embroidery improvements for domestic and global production • Collaborate with ROAL and Global Production Teams to address any graphic errors in regard to digitized files or ROAL output • Coordinate New Era Hot Market designs, tape creation and ROAL’ing to support production • Provide off hours support when needed for new tape request, clinches and at once opportunities • Train and onboard third-party digitizing resources on New Era processes and procedures as needed • Keep all sensitive matters confidential • Other duties as assigned Education and Experience • Bachelor’s Degree in graphic design or related field preferred; relevant job experience in lieu of degree will be considered • One (1) to Three (3) years of experience in digitizing graphic designs • Ability to accurately translate colors required • Illustrator experience required, photoshop preferred • Experience with embroidery software required, Wilcom preferred Travel Requirement • The location for this position is 100% on-site in Buffalo, NY • 0% to 5%; domestic and/or global