Experience Design Lead

DescriptionThe Experience Design Lead enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers. The Experience Design Lead works on problems of diverse scope and complexity ranging from moderate to substantial.ResponsibilitiesPosition OverviewHumana is a Fortune 60 market leader in integrated healthcare whose dream is to help people achieve lifelong well-being. This person must be passionate about solving big problems, with expertise in understanding users' underlying needs and how to go about addressing them. They diligently use best practices and methods to uncover real business and associate needs, and synthesize insights from research and data to inform decisions at every level of the organization.Collaborative - The Experience Design Lead is a humble and generous contributor to a cross- functional team. They work within a cross-functional team to create and drive the delivery of both virtual and in-person service experiences that are impactful for our associates and measurable for the business.Framing projects, problems, and opportunity spaces using inputs from stakeholders as well as secondary researchDrive learning agenda, research planning and research execution to uncover deep insights and identify opportunity areas impactful to both the user and HumanaSeamlessly facilitate cross-functional teams to build empathy, synthesize findings into insights and generate business recommendations that drive impactGenerate and thoughtfully articulate future concepts and experience roadmaps that envision how people will interact with the products and services we designBuild service blueprints that orchestrate end-to-end experiencesDefine test and learn experiments to address critical uncertainties and key experience and performance indicatorsCollaborate and co-create with product teams and business partners to quantify value the of a concept, design operational roles and processes, and build business models for larger deploymentKey Candidate QualificationsBachelor's degree in Design or equivalent experience in a related field7-10 years of relevant industry experienceA strong portfolio demonstrating a full understanding of the end-to-end design process and application of user-centered design processesDemonstrated ability to plan, execute, and synthesize end-user researchDemonstrated ability to create design assets (e.g., customer journeys, flows, wireframes, visual designs, etc.

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