Graphic Artist / Print Production / Account Manager for Print Shop

Job Title: Graphics & Print Production Specialist / Customer Service Associate

About Us

Miro Printing & Graphics is a high-quality, customer-focused printing company dedicated to delivering exceptional print solutions located in Hackensack, NJ. Our small, 4-person team prides itself on precision, reliability, and outstanding service. We are seeking a motivated and versatile professional to join our team.

This busy, fast-paced company operates within a small footprint, and having staff who understand how to work in close physical proximity to coworkers is essential. The business consists of 4 departments; an ideal candidate would be able to function in each department as needed.

Position Overview

This role combines pre-press, layout and design, and print production with strong customer service and account management responsibilities. The ideal candidate is detail-oriented, dependable, and comfortable working directly with clients while ensuring smooth production workflows.

KEY RESPONSIBILITIES

Graphic design experience is a must
At least 2 years experience as a graphic designer with print experience;
Degree in Graphic Design or related field preferred. Appropriate combination of relevant experience and education will be considered
Strong proficiency in Adobe Creative Suite, including InDesign, Illustrator, and Photoshop
Proficiency with Microsoft Office, including Outlook, Excel, and Word
Ability to work on Mac platform
Excellent organization skills and attention to detail
Highly collaborative and excellent interpersonal skills
Strong written and oral communications skills
Ability to maintain composure and work effectively in a fast-paced work environment
Knowledge of graphic design fundamentals and current trends in graphic design

Front office:

Answering phones
Interacting with customers
Processing credit card payments
Maintaining email correspondence
Create and process customer quotes accurately and efficiently
Manage client accounts and maintain strong ongoing relationships
Address and resolve customer questions, concerns, and issues professionally
Maintain an organized and safe work environment
Office tasks (emptying garbage, replacing water in the cooler, etc.)

Production:

Prepare print files, materials, and production setups (we use EFI Fiery Command WorkStation, Impose, Compose)
Coordinate multiple jobs and ensure deadlines are met
Set up, operate, and monitor printing equipment
Replace consumables in equipment (toner, drums, etc.)
Perform routine maintenance and troubleshoot equipment as needed
Stock inventory

Qualifications

Experience in print production or a related field
Strong attention to detail and problem-solving
Ability to multitask in a fast-paced environment
Dynamic personality with a positive, customer-focused, and team-oriented attitude
Reliable, punctual, and dependable
Knowledge of bindery and finishing processes

OTHER ASPECTS OF THE FACILITY

These parts of our business would not be a core part of the role; however, learning, understanding and being able to help with each if needed is expected.

Bindery:

Understand conversion of ruler markings to decimals
Equipment/Machinery operation (cutter, bander, gluer, shrink wrapping)

Warehouse Shipping & Receiving:

Cross-referencing the packing list on incoming shipments
Pulling orders and packing for shipment
Utilizing the company’s inventory database system
Wrapping pallets for outbound shipments, using a manual pallet jack

Schedule

Full-time position
Daytime availability, Monday- Friday required.

What We Offer

Competitive compensation. Starting salary $65,000; flexible based on experience and qualifications
Health benefits
401K
Paid time off and holidays
Opportunities for growth and advancement
Supportive, team-oriented work environment
Comprehensive training

How to Apply

If you are a dependable, energetic professional who enjoys both production work and client interaction, we encourage you to apply. Please submit your resume and a brief overview of your experience to [email protected].

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k) matching
Health insurance
Paid time off
Retirement plan

Experience:

Graphic design: 2 years (Required)
Adobe Creative Suite: 2 years (Required)
Adobe Illustrator: 2 years (Required)

Work Location: In person