Graphic Design and Production Associate

Job Title: As a Print Production Specialist, you will be responsible for delivering exceptional customer service to retail customers. You will also manage and produce graphics and print orders, operate copiers, fax machines, binding equipment, laminators, and cash registers. Responsibilities: • Understand and fulfill the needs of walk-in customers and telephone/email inquiries • Communicate effectively and continuously practice good listening with customers, co-workers, vendors, and leadership • Empathize and manage demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience • Take ownership of customers' packing, shipping, and/or print problems and offer viable solutions • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents • Manage the logistics of small to medium projects, follow through to completion, and update all parties as needed • Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC • Operate all equipment, software, and devices in an expert fashion and be willing to teach others • Prioritize and optimize the work load to streamline the production flow • Frequently multi-task while maintaining extreme attention to detail and high quality control • Maintain a clean, organized, and safe working environment • May open and/or close the store and perform end-of-day accounting, etc. • Take action to learn new products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services Qualifications: • High school diploma or GED required • One year of customer service experience required (more preferred) • One to two years of experience or a two-year degree in graphic design or a related field • Strong computer skills, including Microsoft Office and Adobe Suites • Knowledge and application of printing concepts • Good communication and people skills • Strong analytical and math skills • Highly organized and detail oriented • Good project and time management skills • Able to work and complete tasks independently in a quick turn environment • Able to work collaboratively • High energy level • Prompt, reliable, and responsible • Able to lift 40+ pounds