Follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records Demonstrate a high level of service delivery to ensure team member satisfaction; handle service failures and prioritize team member needs Capability to remain open-minded and change opinion on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member needs Ability to bring about great result from ordinary circumstances; prepare for known problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise, without supervision Maintain high standards despite pressing deadlines; produce accurate work product and documents; test new methods thoroughly; reinforce excellence as a fundamental priority Use tact, maintain confidences, and foster an ethical work environment; giving proper credit to others, and handling situations honestly Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; be helpful Act in accordance with established policies, procedures and guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures Share due credit with team members; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit Ability to operate various types of office equipment including, but not limited to; personal computers, printers, copy machines, facsimile machines, and telephone Physical Demands and Work Environment The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions. While performing job duties the team member is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke.
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