Graphic Designer and Customer Service Representative

Our tight‑knit team in AlphaGraphics - US720 is actively seeking a Graphic Designer and Customer Service Representative (CSR) to join us full time. This full‑time position primarily focuses on establishing and maintaining positive relationships with customers by ensuring their requirements and needs are met, and will also support creative design work as needed.

Benefits

Company parties
Competitive salary
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development

Daily Tasks

Serve as the primary internal representative of the organization.
Convey to the customer our expertise in products, services, and capabilities.
Serve as an external key educator to our community and customers.
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by telephone or in‑person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Attract potential customers by answering product and service questions and suggesting information about other products and services.

Role Qualifications

Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
Ability to effectively build relationships with customers and teammates.
Strong written and verbal communication skills.
Desire to continuously look for ways to help people.
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high‑quality solutions that make life easier.