Graphic Designer Job at Easy Signs in Allentown

Job DescriptionJob DescriptionPosition SummaryThe GDT is responsible for working alongside customers to maintain exceptional levels of customer service and ensuring web orders are processed promptly with minimal roadblocks. They are also responsible for proofing customers and the prepress process to ensure jobs are sent to production as soon as possible. The primary responsibilities for this role are to ensure that orders make it to production accurately and as fast as possible, to offer an outstanding customer experience, working efficiently while striving for the goal of ‘zero actionable tasks’. It is important to remember that the customer is always our priority.ResponsibilitiesThe Graphic Designer will be responsible for: Processing web orders and liaising with customers using Zendesk.Proofing customers using EasyFlow Resolving issues with jobs on the way to production Doing all that is possible to ensure customers reflect positively on their experience with Easy SignsWork alongside the production team to resolve production-artwork issuesCheck artwork for pixelation, correct sizes and appropriate use of the related Easy Signs template (where applicable)Assist with overflow phone calls and customers requesting to talk to a Graphic DesignerProvide feedback to the Team Leader on any recurring issues, inconsistencies, or suggested process changes/improvementsFollow processes detailed in tutorial videos and written documentationRefer to articles as a first point of call before approaching a Team Leader for advice on how to approach a particular situationIf articles or macros are incorrect, feedback is given to Team Leaders for revisionProvide support to the Team Leader with extra tasks that are requiredTechnical SkillsDiploma of Graphic Design or relevant experience.Understanding of Adobe Suite, primarily Adobe Illustrator.Willingness to gain an understanding of the businessPersonal SkillsAbility to relate to all levels of the organizationAttention to detail and accuracyAbility to work individually and as part of a teamTime managementGood communication skills (written and verbal)Benefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday- FridayWork Location: In person