The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Adobe Creative Suite and Microsoft Office, knowledge of printing concepts, a friendly and genuinely helpful demeanor, and a professional appearance. • Understands and fulfills the needs of walk-in customers and telephone/email inquiries • Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents • Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed • Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC • Operates all equipment, software, and devices in an expert fashion and is willing to teach others • Prioritizes and optimizes the work load to streamline the production flow • Frequently multi-tasks while maintaining extreme attention to detail and high quality control • Maintains a clean, organized, and safe working environment • May open and/or close the store and perform end-of-day accounting, etc. • Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services • Performs other duties as assigned Starting rate is $18.50/hr for the initial 120 days. After 180 days and great attendance, a bonus plan is available.
Create an account to see the full posting, access our search engine, and more.