Graphic Designer/IT Support Tech

The IT Support Specialist / Graphic Designer is responsible for providing technical support for the company's computer systems, network infrastructure, printers, software applications, customer troubleshooting, and production equipment while also assisting with graphic design projects for the sign manufacturing business. This position supports office and production employees by maintaining technology resources, troubleshooting hardware and software issues, and creating high-quality visual content for customer projects, marketing materials, and internal communications.

Essential Duties and Responsibilities Information Technology

Provide first-level technical support for desktop computers, laptops, printers, mobile devices, and production workstations.
Install, configure, and maintain Windows operating systems, Microsoft 365 applications, and other business software.
Set up new employee workstations, user accounts, email accounts, and equipment.
Troubleshoot hardware, software, network, internet, and email issues.
Maintain and support network printers, plotters, large-format printers, and production equipment connectivity.
Monitor backups, antivirus software, and system updates.
Coordinate with third-party IT vendors for advanced technical support.
Maintain inventory of IT equipment and software licenses.
Assist with cybersecurity awareness and best practices.
Support conference room technology, security cameras, and phone systems.
Document IT procedures and maintain accurate service records.

Graphic Design

Design and prepare artwork for signs, banners, vehicle graphics, monument signs, and digital displays.
Create production-ready files using Adobe Creative Cloud applications.
Ensure artwork meets manufacturing specifications and customer requirements.
Assist with logo creation, branding, and layout design.
Create internal documents, presentations, training materials, and company marketing pieces.
Collaborate with sales representatives, project managers, and production staff to ensure accurate design execution.
Modify customer artwork as needed while maintaining brand standards.
Prepare proofs for customer approval.

General Responsibilities

Maintain confidentiality of company and employee information.
Assist with software implementation and user training.
Support ERP, payroll, CRM, and production software as assigned.
Stay current with emerging technology and graphic design trends.
Perform other duties as assigned.

QualificationsEducation

Associate's or Bachelor's degree in Information Technology, Computer Science, Graphic Design, Visual Communications, or a related field preferred.
Equivalent work experience may be considered.

Experience

2–5 years of IT support experience.
Experience using Adobe Creative Cloud (Illustrator, Photoshop, InDesign, Acrobat).
Experience supporting Microsoft Windows environments.
Experience in sign manufacturing or wide-format printing is preferred.
Knowledge of networking fundamentals, hardware troubleshooting, and Microsoft 365 administration.

Knowledge, Skills, and Abilities

Strong troubleshooting and analytical skills.
Excellent customer service and communication abilities.
Ability to manage multiple priorities and meet deadlines.
Knowledge of sign manufacturing processes is preferred.
Experience with RIP software, CNC equipment, digital printing, or LED sign software is a plus.
Understanding of color management and print production.
Ability to work independently and as part of a team.
Strong organizational and documentation skills.

Physical Requirements

Frequently sit, stand, walk, bend, and reach.
Lift and carry up to 50 pounds occasionally.
Work around office and manufacturing environments.
Ability to install and move computer equipment and peripherals.
Ability to distinguish colors accurately for graphic design and production purposes.

Work Environment

This position works in both an office and manufacturing environment. Occasional exposure to production equipment, moderate noise levels, dust, and changing temperatures may occur while supporting manufacturing operations.

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications.
Adobe Certified Professional certification.
Experience with FlexiSIGN, CorelDRAW, Watchfire, Daktronics, or other sign industry software.
Familiarity with ERP systems such as Epicor or similar manufacturing software.
Experience supporting wide-format printers, CNC routers, laser equipment, and digital signage systems.

Performance Expectations

Success in this role is measured by:

Timely resolution of IT support requests.
System uptime and technology reliability.
Accuracy and quality of graphic design work.
Internal customer satisfaction.
Timely completion of assigned projects.
Compliance with company safety, security, and IT policies.
Effective collaboration with sales, production, engineering, and administrative departments.

Pay: $22.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Experience:

Graphic design: 1 year (Required)
IT support: 1 year (Required)

Work Location: In person