Interactive Designer - Service Experience

DescriptionThe Consumer Experience Lead - Service Experience ensures optimized interaction between our company and our customers throughout their journey. This interactive designer works on problems of diverse scope and complexity ranging from moderate to substantial.ResponsibilitiesThe ideal candidate will have expert knowledge and experience working within digital and service experience strategy, eCommerce, and UX. This person must be passionate about solving big problems, with expertise in understanding users' underlying needs and how to go about addressing them.Interactive Designer should have knowledge in the following Design Programs:SketchFigma and Adobe XD are other equivalentsAxureProto.io and/or InvisionAdobe creative suiteIllustrator and PhotoshopUX Pin / Sketch Cloud / SympliThis role will be a part of the Service Experience Team. This team will have relentless customer curiosity and commitment to drive the best experience. We will deliver insights, action, and deliverables using a customer centered approach that will be dedicated to:Anticipating customer needs and Humana's competitive opportunities.Leading with digital-first mindset to remove customer friction and improve the overall experience. Helping partners make digital-first shift and simplifying the digital experience for greater adoption.Helping to prioritize, connect, and accelerate delivery to improve the end-to-end customer experience.Responsibilities:Expert interactive designer in building and showcasing experience through design and prototypingBuild deep empathy and understanding of the customer's needs and expectations through journey mapsBuild experiences by connecting set strategic themes and capabilities through designProvide an outside in perspective - decoding, synthesizing, and translating the customer voice into the organizationEstablish best in class design thinking and practiceExpert at storytelling and building executive level presentationsAbility to collaborate, problem solve, and lead through influenceRequired Qualifications8 or more years of consumer experience2 or more years of project leadership experienceDeep understanding of developing experiences through design and connecting to the broader end-to-end customer experienceStrategic thinking capabilities; organized and detail-orientedMust be passionate about contributing to an organization focused on continuously improving consumer experiencesIntellectual curiosity, structured thinking, and a comfort with ambiguityDemonstrated ability to lead projects through successful completion; preferably digital projectsStrong, demonstrated skills developing insights from analysis, and action from insightsStrong, demonstrated strategic, analytical thinking, and consulting skillsDemonstrated understanding of business and digital strategyClear and concise oral and written communication skills and strong interpersonal skillsScheduled Weekly Hours40