DescriptionThe Consumer Experience Lead - Service Experience ensures optimized interaction between our company and our customers throughout their journey. This interactive designer works on problems of diverse scope and complexity ranging from moderate to substantial.ResponsibilitiesThe ideal candidate will have expert knowledge and experience working within digital and service experience strategy, eCommerce, and UX. This person must be passionate about solving big problems, with expertise in understanding users' underlying needs and how to go about addressing them.Interactive Designer should have knowledge in the following Design Programs:SketchFigma and Adobe XD are other equivalentsAxureProto.io and/or InvisionAdobe creative suiteIllustrator and PhotoshopUX Pin / Sketch Cloud / SympliThis role will be a part of the Service Experience Team. This team will have relentless customer curiosity and commitment to drive the best experience. We will deliver insights, action, and deliverables using a customer centered approach that will be dedicated to:Anticipating customer needs and Humana's competitive opportunities.Leading with digital-first mindset to remove customer friction and improve the overall experience.
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