The ideal candidate would have experience with Apple take-apart & troubleshooting to go along with a can-do attitude and craving for positive customer feedback. We grade culture fit, aptitude and an obsessive desire to please above experience. * **troubleshoot & repair Apple gear:** diagnose & repair hardware and software issues * **serve the team:** thoroughly document all repair steps and client communication, keep customer equipment and parts well-organized, proactively identify issues, assist with back-office organization, contribute positivity to a happy workplace * **serve our customers: **provide secondary front-counter customer service, clearly communicate estimates, issues and results with clients in-person and by phone * **grow your knowledge:** expand your technical support and terminology skills, stay up-to-date on Apple news * **develop your role (as time affords):** take on business development projects, evaluate trade-in equipment, post to social media, streamline procedures, assist management, contribute your unique skills * a passion for Apple technology * familiarity with computer components * high resourcefulness & problem-solving skills * an anxiety-free eagerness to help people * friendly, fun, energetic & positive attitude (i.e. overall awesomeness) * excellent organization, attention to detail and compliance with company procedures * ability to calmly prioritize & multi-task in a dynamic (& occasionally stressful) environment * unwillingness to sit still when tasks can be found * punctuality & reliability * willingness to offer & ask for help * stakeholder mentality * commitment to pass Apple Certified Macintosh Technician testing within 90 days of joining Please respond by email with your resumé and letter of awesomeness.
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