MANAGER, SIGNAGE AND ENVIRONMENTAL GRAPHIC DESIGN (ENVIRONMENTAL GRAPHIC DESIGN)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

This position manages the planning, design, and development of major high-visibility customer signage and environmental graphic design projects for the delivery of major capital projects and signage related start-up activities for new transit corridors, including bus and rail fleet and the construction of stations, facilities, and other projects to provide patrons with the information needed to navigate Metro's systems.

Recruitment Timelines : Interviews are projected to be scheduled for the week of 11/9/ 2026 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

Manages the planning, conceptualization, design, refinements, and production of a wide range of environmental graphic design work for the construction of station, facilities, and vehicles to ensure the continuity and integration of Metro's Environmental Graphic Design Systemwide Standards into the customer environmentManages environmental graphic design, customer environment branding standards, and visual information systems for highly visible capital projects and ensures that work is on schedule, within budget, and complies with technical and regulatory requirementsManages and evaluates the work of staff and consultants in developing complex signage and wayfinding design plans, programs, and processes to ensure consistency and integration of the Metro transit systemPlans, conceptualizes, develops, and executes creative strategies and solutions, and effectively communicates these strategies to staff and consultantsAnalyzes complex design issues/problems and recommends visual solutions that convey clear, consistent, and effective information, and reflect best industry practicesReviews design and construction documents, project specifications, and shop drawings for compliance with Metro's Environmental Graphic Design Systemwide Standards and to provide comments and direction to construction design teamsConducts comments resolution meetings with the capital project construction teams, designers, and vendorsConducts field audits of all signage for capital projects for placement, location, quality, and compliance with approved drawings and standardsConsults with other Metro departments for best practices and means and methods for fabricating and installing illuminated and static signage in new capital construction projects and existing facilities and stationsWorks with multidisciplinary stakeholders, such as Architecture, Maintenance, Operations, Civil Rights, Safety, Security, Fleet Acquisition, and Marketing teams to incorporate complex environmental graphic design, signage, wayfinding, and other customer environment enhancementsInterfaces with designers, engineers, architects, fabricators, and other design professionals to deliver quality projects and/or ensure quality and integrity of customer environmentsDevelops and writes complex scopes of work for highly visible construction projects, prepares cost estimates, and evaluates proposalsFacilitates procurement; serves as technical subject matter expert during contract bidding, negotiation and award process; and manages the implementation of contractor/ consultant contractsResponds to requests for signage resulting from alterations to the transit system environment, with a particular focus on mitigating impacts from regulatory requirements and digital information integration into the built environmentSupports the seamless integration of environmental graphic design components in relation to other key design elements, such as public art, architecture, and landscape architectureAllocates and manages workflow and contractor resourcesDevelops and manages agency Environmental Graphic Design Systemwide Standards and Fleet Identity StandardsFacilitates management-level client meetings to define issues and develop strategies/work plansCollaborates with clients to refine project objectives and determine how they can best be accomplished within time and budgetary constraintsWorks closely with Program Delivery, Operations, and Marketing to ensure sure deadlines are metProvides technical support and ensures design activities meet operations, maintenance, and quality standards and expectationsManages special signage and environmental graphic design related studiesSupervises, trains, and motivates assigned staffPrepares and presents comprehensive presentations, reports, and presentations to management, committees, and outside agenciesRepresents the department at meetings with consultants and the public

Minimum Qualifications

May be required to perform other related job duties

Required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

Bachelor's Degree in Urban or Transportation Planning; Public Administration, Public Policy, Visual Communications, Industrial Design, Graphic Design, Environmental Graphic Design, Architecture, Urban Design, or a related field; Master's Degree in a related field preferred

Experience

Six years of relevant experience or three years of relevant supervisory-level experience in developing complex, highly visible environmental graphic design programs and products

Certifications/Licenses/Special Requirements

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The Following Are The Preferred Qualifications

Experience managing complex, high-visibility environmental graphic design programs and products for large-scale public transportation systems or similar environmentsExperience applying applicable local, state, and federal laws, rules, and regulations governing signage and environmental graphic designExperience supervising signage fabrication and installation processes, including the selection and use of materials, coatings, and hardwareExperience reviewing and applying information from architectural, engineering, and construction documents and drawingsExperience managing projects, budgets, schedules, and stakeholder engagement while ensuring alignment with organizational goals and signage and brand standards

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Applicable local, state, and federal laws, rules, and regulations governing signage and environmental graphic design policies and funding for a public transportation agencyCurrent theories, principles, and practices of environmental graphic design, typography, navigational schemes, and signageWayfinding plans, engineering studies, and highly complex technical documentsProject management, budgeting, and cost estimatingContract administration and negotiationCapital project program deliveryCopyright issuesAmerican Disability Act (ADA) standards and Title VI requirementsSignage fabrication and installation means and methods, including materials, coatings, and hardwareMacintosh hardware and a range of software programs, such as Adobe InDesign, Illustrator, Photoshop, Acrobat, Distiller, CAD (Computer-Aided Design) applications and tools, font management software utilities, Microsoft Office Suite, and other desktop publishing toolsModern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

Managing the design and development of environmental graphic design standards and/or project delivery of signage plans/ systems to help achieve the agency's long-range missionReading and understanding architectural, engineering and construction documents and drawingsAnalyzing situations, identifying problems, recommending solutions, and evaluating outcomesDiscerning anomalies and discrepancies between required standards and contractor submittalsEffective project management while working on multiple projects concurrentlyCommunicating effectively, verbally, and in writingCommunicating an overall appreciation and understanding of quality design with project team members and creating relationships with other agency departments and individualsInteracting professionally with various levels of Metro employees, design professionals, and the publicExercising creativity, critical judgement, and constructive problem solving

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

Understand complex wayfinding plans and communication systemsRetain institutional knowledge and recall detailed information from protracted projectsThink and act independentlyEstablish and implement relevant policies and proceduresUnderstand, interpret, and apply laws, rules, regulations, policies, and proceduresSupervise, train, and motivate assigned staffEffectively organize complex information and maintain organized and accurate job filesMeet tight time constraints and deadlines for tasks and projectsPrepare comprehensive reports and correspondenceRead, write, speak, and understand English

Special Conditions

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirementsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this jobMetro provides reasonable accommodation to enable individuals with disabilities to perform the essential functionsThis classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of DirectorsContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

Typical office situationClose exposure to computer monitors and video screen

Physical Effort Required

Sitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language requiredGood distance vision and/or depth perception to judge distancesColor recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)

(DL)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Open: Monday through Friday, 8am-4pm

(Closed Sat & Sun)

Metro Talent Hub

8501 S. Evermont Place

Los Angeles, CA 90044

Open: Monday through Friday, 9am-5pm

(Closed Sat & Sun)

East Los Angeles Customer Center

4501 B Whittier Blvd

Los Angeles, CA 90022

Open: Tuesday through Saturday, 10am to 6pm

(Closed Sun & Mon)

Wilshire/Vermont Customer Center

3183 Wilshire Blvd, Ste 174

Los Angeles, CA 90010

Open: Monday through Friday, 10am-6pm

(Closed Sat & Sun)

Rosa Parks Customer Center

Willowbrook/Rosa Parks Station

11720 Wilmington Ave

Los Angeles, CA 90059

Open: Monday through Friday, 6am to 6:30pm

(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.