Multimedia Design Specialist

The Multimedia Specialist is responsible for providing visual communications support services for Member, Committee, and House support offices, primarily in the areas of static and motion graphic design. The Multimedia Specialist participates in all stages of the design lifecycle, including gathering client objectives, providing design/production solutions; developing concept and layout for motion and static designs; and determining final output. Understanding of other applications within Microsoft Office 365 suite is desired. Job Expectations: • Knowledge of principles and processes for providing customer service including needs assessment, meeting quality standards and evaluation of customer satisfaction • Ability to communicate effectively, both orally and in writing, with elected officials, senior staff, information systems professionals, and non-technical users • Ability to develop and maintain strong working relationships with cross functional CAO staff as well as customers and stakeholders • Must be able to work additional hours as needed. Description of Work: • Consults with customers and stakeholders to determine needs and ensure customer satisfaction of desired services in the areas of static and motion graphic design • Creates print and multimedia content in support of communications, outreach, branding, reporting, or general marketing, including content for social media use • Handles multiple projects with fluctuating and competing deadlines • Designs and produces concepts and presentation approaches for visual communication media and works with cross functional team members to meet specialized customer needs • Provides and undergoes peer to peer review and/or quality checks on work products • Participates in project teams supporting House offices on high-profile or complex projects, often in tight-turnaround situations • Maintains up-to-date knowledge of current graphic design/multimedia software and techniques, with an emphasis on Adobe Creative Cloud applications.