We are looking for an Office Administrator / Customer Service Representative with at least two years of phone and customer support experience with a great attitude. We expect each team member to be fully knowledgeable about our products and systems in order to successfully cross and up-sell customers to offer exceptional service. * Ensure that our customers have an exceptional experience each time they contact us * Take incoming calls while responding to customer emails daily; ability to multi-task * Obtain a high level of understanding of our products, functions of our website, use of internal software, status and delivery of products and more * Professional phone etiquette and verbal skills * Up-sell products and services creating and seizing opportunities to improve conversion rates * Troubleshoot and solve customer issues * Assist managers in various assignments and duties * Have a "can do" attitude * Be courteous and helpful always! * At least two years of experience in a customer service environment with inbound and outbound calls * Typing WPM minimum of 40 * Experience in internet marketing or graphic design is a big plus, but not required. * Work experience in an ecommerce atmosphere is also a big plus, but not required.
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