Product Designer - Principal Associate

In this role, you will have the following responsibilities: • Synthesizing primary and secondary customer research to identify key insights and opportunities to drive value for customers and the business • Synthesizing and analyzing performance data (reviewing dashboards, analytics and raw data sets on business performance and experience performance across channels) into actionable insights and concrete opportunities to drive customer and business impact • Conducting landscape and competitive analysis to identify and forecast emerging customer experience trends, threats, and opportunities • Creating strategic frameworks and facilitating strategy working sessions to help multi-disciplinary teams think about a market, opportunity spaces, risks, and customer needs to drive decision making, ideation and prioritization • Developing strategic recommendations that will drive growth, profitability, and competitive success for Capital One • Collaborating with teams to solidify and focus sometimes broad and ambiguous experience and market challenges into concrete and measurable problem statements and opportunities. • Evaluating the strategic, operational and organizational implications of experience concepts (e.g. impacts to operating model, impacts to different lines of business, implications for existing or new processes and capabilities) • Working closely with colleagues across Capital One including Research, Strategy, Design, Product, and Technology partners • Contributing and guiding teams through the human-centered design process (discovery, synthesis, ideation, design, and testing of new product and service concepts) to drive business intent and outcomes • Balancing multiple projects and programs concurrently Product Design Expertise: Leverage deep expertise in product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross-functional partners, use appropriate tools, platforms, frameworks and design systems and work with teams to create artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected].