Project/Office Manager

We are at a stage where growth requires strong daily leadership, structure, and ownership, not chaos or constant oversight. Office & Operations Leadership • Oversee daily office operations and workflow • Ensure the office environment is organized, professional, and running smoothly • Maintain structure, systems, and internal processes • Enforce company policies and ensure adherence to the employee handbook • Help team members understand, interpret, and properly apply company policies • Address attendance, scheduling, and time tracking issues consistently and professionally • Hold employees accountable for showing up on time, taking proper lunches, and avoiding unauthorized overtime • Identify issues early and solve them before they escalated Project & Workflow Management • Coordinate projects across design, web, social, and marketing services • Assign tasks, follow up consistently, and ensure deadlines are met • Live inside Asana to manage tasks, priorities, and progress • Keep internal communication clear, organized, and documented • Bring clarity to fast-moving, multi-client workloads Client Communication & Relationship Management • Serve as a strategic buffer between clients and ownership • Handle day-to-day client communication professionally and confidently • Manage expectations, timelines, and follow-ups • Resolve most client issues independently and elevate when appropriate • Build strong, long-term client relationships rooted in trust and clarity Marketing & Social Media Oversight • Coordinate social media planning and execution • Ensure brand consistency and timely posting • Communicate with internal team members responsible for content and design • Understand marketing strategy well enough to speak confidently with clients • Facebook Ads understanding is a strong plus, including campaign intent and performance basics • Provide structure and leadership without micromanaging • Be calm, direct, and steady under pressure • Support onboarding, training, and accountability as the team grows • Help maintain a cohesive, professional office environment • Reinforce company expectations in a fair, consistent, and respectful manner Growth Path • Start with limited authority while learning systems and workflows • Gain increased decision?making power as trust is earnedGrow into full daily operational oversight within 68 months • This role is being developed into an Operations Lead / General Managerlevel position Required Experience & Qualifications This is not an entry?level role. You must have: • Agency experience in marketing, design, advertising, or web • Strong client-facing experience handling timelines, expectations, and difficult conversations • Operations or project management experience • Working knowledge of marketing, websites, social media, and branding • Prior people management or leadership experience • Comfort enforcing policies and holding others accountable • Excellent written and verbal communication skills Tools Youll Use Daily • Asana for task and project management (non?negotiable) • Email (Google Workspace) for heavy daily communication • ChatGPT, Gemini, and other AI-driven tools to support planning, communication, and efficiency • Social media platforms, including Facebook, Instagram, and LinkedIn • Facebook Ads understanding is a strong plus • Basic awareness of QuickBooks is helpful but not required Deal Breakers Full-time Job Function