Representative, Client Svc III- Graphic Design Job at Canon U.S.A., Inc. in Chat

Your ImpactMain Responsibilities:- Promptly informs supervisor of potential problems or customer concerns.- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.- Strong focus on providing good customer service.- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.- Responsible for communicating and training team in changes to workflow or procedure.- Oversees and manages daily and monthly records on service activity.- Effectively communicates with the client and staff.- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.- Participates in the development, preparation and presentation of formal reporting requirements to the client.- Point of escalation onsite to address and remediate client concerns.- Responsible for maintaining site procedure guide documenting workflow processes and procedures.- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.- Site responsibility and location of coverage may change based on client and/or division needs. Copy/Print Production/Copy Center:-Responsible for prompt and accurate reproduction of all print requests.-Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.-Receives, logs, delivers and tracks all activity for reporting purposes.-Responds to customer requests.-Performs routine upkeep and basic maintenance of equipment.-Records and tracks customer inquiries and fulfillment of requests.-Performs daily convenience care functions as needed.About You: The Skills & Expertise You BringPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.- Prior experience in a customer service environment.- Good computer skills/technical knowledge.- Ability to multitask and prioritize in order to meet deadlines.- Good customer service and communication skills.- Ability to work with minimal supervision.- Ability to work OT as needed.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).- Ability to lift up to 50lbs.- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.In accordance with applicable law, we are providing the anticipated rate for this role: $20.54-28.20 hourlyCompany OverviewAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.Who We AreWhere Talent Fosters Innovation.Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.