Retail Digital Print Specialist

The Digital Print Specialist / Center Associate delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. • Understands and fulfills the needs of walk-in customers and telephone/email inquiries • Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents • Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed • Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC • Operates all equipment, software, and devices in an expert fashion and is willing to teach others • Prioritizes and optimizes the work load to streamline the production flow • Frequently multi-tasks while maintaining extreme attention to detail and high quality control • Maintains a clean, organized, and safe working environment • May open and/or close the store and perform end-of-day accounting, etc.