Risk User Experience Specialist

Banking should do more and we’re on a mission to make that happen through powerful banking solutions and simplifying all of the financial workflows that come with managing a business. And this team is growing. As a Risk User Experience Specialist, you’ll be responsible for responding to transaction limit request increases, making risk decisions on queued payments, and leveraging your general risk knowledge to escalate unusual or high risk behavior to relevant teams. • Manage a high-volume caseload within service level agreements and with critical attention to detail • Respond to Risk support requests in the mailbox and Slack channels, related to limit increases, and other account operations inquiries from financial partners, users, or other internal/external parties • Document rationale for risk decisions with supporting documentation • Write clear documentation on current processes and help train future teammates • Identify opportunities to make processes more observable, scalable, and efficient through tooling changes and procedure updates • Maintain a positive user experience, while mitigating any potential fraud loss or risk to Mercury As part of the evaluation process we provide Covey with job requirements and candidate submitted applications.