Senior Product Designer (UX/UI)

**About the Role**

CubX is looking for a **Senior Product Designer** to own the design of complex internal and client-facing IT products and workflows.

This is a hands-on product design role for someone who can take a messy operational problem, understand how it actually works, turn it into a clear system, and design a polished, intuitive product experience.

You'll work across **UX, interaction design, systems design, and visual UI design**. Strong systems thinking is essential, but so is strong visual craft.

We're looking for someone who can determine **what should be built, how it should work, and what the final product should look and feel like.**

This is not a role where you hand off a workflow diagram or wireframe and move on. You'll own the experience from **discovery and problem definition through polished, implementation-ready designs.**

**What You'll Do**

* Own end-to-end product design for complex internal operational tools, many of which may eventually extend into client-facing experiences.
* Turn manual and ambiguous processes currently handled through tickets, spreadsheets, notes, conversations, and human judgment into structured product workflows.
* Partner closely with product, engineering, operations, and other stakeholders to understand how processes work today and determine how they should work in software.
* Define the underlying structure of complex experiences, including:
* User flows and information architecture
* Roles and permissions
* Approval paths
* System states and edge cases
* Business rules
* Configuration models
* Error and exception handling
* Ask strong questions during discovery and challenge assumptions when requirements are unclear, incomplete, or unnecessarily complicated.
* Determine what should be solved through UX, what should be configurable, and what logic belongs within the underlying system.
* Create wireframes and interactive prototypes to validate workflows before moving into detailed design.
* Design polished, production-ready interfaces in **Figma**.
* Design real operational UI, including forms, tables, dashboards, navigation, configuration interfaces, admin controls, filters, bulk actions, permissions, empty states, error states, and loading states.
* Collaborate closely with engineering throughout implementation to resolve details and ensure the shipped product reflects the intended experience.
* Help establish reusable components, patterns, and design standards across a growing multi-product platform.
* Design experiences that serve both **internal operators who need power, efficiency, and flexibility** and **end users who need clarity and simplicity**.

**What We're Looking For**

You have strong product design experience working on **complex software products**, particularly in areas such as:

* B2B SaaS
* Internal tools
* Admin platforms
* Enterprise software
* Workflow-heavy applications
* Configuration-heavy systems

You should be comfortable taking a vague business problem and independently turning it into:

**Problem Definition → Workflow → System Model → UX → Polished UI → Implementation-Ready Design**

Strong candidates will have experience with:

* Product and UX discovery
* Complex workflow design
* Information architecture
* Interaction design
* High-quality visual UI design
* Forms and configuration experiences
* Tables and data-heavy interfaces
* Role-based access and permissions
* Approval workflows
* Edge cases and system states
* Design systems and reusable components
* Prototyping in Figma
* Cross-functional collaboration with engineering and operations

**Strong Visual Craft Is Required**

* This is not a purely visual design role, but **visual design is an essential part of the job**.
* We need someone who can untangle a complicated workflow and create the right system behind it—and then turn that thinking into a polished, intuitive, professional product interface.
* You'll be expected to own both the **underlying UX logic and the final UI**.
* A designer who creates beautiful screens but struggles with systems thinking will not be successful in this role.
* Likewise, a designer who is strong at research, diagrams, and wireframes but cannot produce high-quality final product designs will not be successful.

**We're looking for someone who can do both.**

You'll Be Designing for Complexity

Many of our products operate in environments where seemingly simple actions can have significant downstream consequences.

You'll need to naturally think through questions such as:

* Who is allowed to perform this action?
* Does someone else need to approve it?
* What happens if the request is rejected?
* What changes depending on the client, user, location, or role?
* What should be configurable versus hardcoded?
* What information does an internal operator need that an end user shouldn't see?
* What happens when something fails halfway through a workflow?
* How do we make a powerful system simple without removing necessary flexibility?

We're looking for a designer who naturally considers these questions while designing—not only after problems arise.

**Nice to Have**

Experience with any of the following is a plus:

* MSP or IT operations
* IT service management
* Provisioning
* Device or inventory management
* Procurement
* Approval systems
* Enterprise administration
* Multi-tenant SaaS
* Security-sensitive products
* Rule-based or configuration-heavy software
* AI-assisted design and development workflows

**Prior MSP experience is not required.** However, you should be comfortable learning operationally complex domains and translating them into understandable software experiences.

**What Success Looks Like**

* You're able to take a process currently managed through tickets, spreadsheets, notes, tribal knowledge, and human judgment and turn it into a **productized workflow with clear rules and minimal ambiguity**.
* You understand that scalable product design isn't just about designing screens.
* You think about: **Systems. Rules. Metadata. Permissions. Configuration. Edge cases. Reusable patterns.**
* You consider how the product will evolve—not only what it needs to accomplish today.
* At the same time, you care deeply about the quality of the interface users actually experience.
* Your work makes complicated systems feel understandable without hiding the complexity that operators genuinely need.

**You can effectively design for both:**

* **Internal operators**, who need efficiency, visibility, control, and flexibility.
* **End users**, who need simplicity, guidance, and confidence.

Most importantly, you can partner closely with engineering to turn those designs into **real, shipped software**.

**What This Role Is Not**

* This is **not** primarily a branding or marketing design role.
* This is **not** a UX-only role that stops at research, journey maps, flows, or wireframes.
* This is **not** a purely visual role where requirements are handed to you and your job is simply to make them look better.
* This is **not** a junior production design role.

We're looking for a Product Designer who can **understand the problem, design the system, and design the actual product.**

**Requirements**

### Required

* 3+ years of Product Design experience building B2B SaaS, enterprise software, internal tools, or workflow-driven products.
* Proven ability to take ambiguous business problems from discovery through shipped product.
* Strong systems-thinking skills with experience defining workflows, permissions, approvals, business rules, configurations, system states, and edge cases.
* Experience designing complex operational software, including forms, tables, dashboards, admin tools, and configuration interfaces.
* Strong UX, interaction design, information architecture, and problem-solving abilities.
* Strong visual design skills with the ability to create polished, production-ready interfaces.
* Advanced proficiency in Figma, including prototyping and design systems.
* Experience collaborating closely with engineering, product, and operational stakeholders.
* Ability to lead discovery, ask insightful questions, challenge assumptions, and clarify requirements.
* Portfolio demonstrating end-to-end ownership from problem definition → workflow design → UX → final UI → implementation.

### Preferred

* Experience with enterprise software, internal tools, workflow automation, configuration-heavy systems, or multi-tenant SaaS.
* Experience designing role-based access, approval workflows, and administrative platforms.
* Familiarity with MSP, IT Operations, ITSM, provisioning, procurement, inventory, or asset management systems.
* Experience designing security-sensitive or rules-based products.
* Experience using AI-assisted design and product development workflows.

**Benefits**

###

* Competitive pay with performance-based growth
* Paid time off and company holidays
* Health, dental, and vision insurance options
* 401(k) retirement plan with company match
* On-site gym for employee wellness
* Modern, collaborative office environment
* Ongoing training and professional development
* Opportunity to work with cutting-edge technology
* Team events and employee appreciation initiatives
* Strong company culture focused on innovation and teamwork