Service Designer

Rêve is a strategy and service innovation firm dedicated to helping people and organizations grow through bold, human-centered solutions. We believe that our people are our greatest asset, and each new team member contributes to shaping our culture and business. This role is based in Minneapolis, MN, and reports to the Director of Creative + Service Design. What You'll Do • Create a Deep Understanding of Human Needs • Conduct primary qualitative research using traditional and cutting-edge methods • Design and facilitate co-creation workshops • Synthesize research insights into key deliverables, including personas, journey maps, and service blueprints • Develop and Test New Concepts • Lead concept development sessions with client teams • Apply behavior design methods to enhance concepts and solutions • Design and build prototypes through various mediums, including wireframes, interactive digital tools, and service staging • Develop and execute testing strategies to gather user feedback • Craft Compelling Narratives • Create visuals, system maps, storyboards, presentations, and immersive experiences that inspire and inform clients • Deliver narratives that drive emotion and engagement • Grow Our Service Design Discipline • Explore emerging technologies and key trends to shape future service design strategies • Document and refine methodologies, tools, and processes to expand our service design capabilities • Act as a brand ambassador by actively participating in local design communities and events At Rêve, our mission is to help everyone dream with direction℠.