Service Designer

Service Designer

Position Overview
We are seeking a Service Designer to shape and improve end-to-end customer and employee experiences across digital and physical touchpoints. The role focuses on user-centered research, service blueprinting, and cross-functional collaboration to define scalable, measurable service solutions that meet business goals. The ideal candidate will blend design thinking, systems-level insight, and practical implementation experience to drive continuous improvements.

Key Responsibilities

Conduct qualitative and quantitative user research to uncover needs, pain points, and opportunities across journeys.Create and maintain service blueprints, customer journey maps, and ecosystem diagrams that surface end-to-end processes and handoffs.Translate research insights into actionable service concepts, prototypes, and backlog-ready requirements for product and operations teams.Facilitate workshops and co-creation sessions with stakeholders, product managers, engineers, and operations to align on solutions and implementation plans.Design and iterate on touchpoint-level UX and interaction patterns in collaboration with UX/UI designers and content strategists.Define success metrics and monitor service performance; use data and feedback loops to prioritize improvements.Support implementation by clarifying requirements, participating in sprint planning, and validating experiences in real-world contexts.Document design decisions, governance, and operational guidance to ensure consistent delivery and handover to delivery teams.Qualifications

Bachelors degree in Design, Human-Computer Interaction (HCI), Service Design, or a related field (or equivalent practical experience).6+ years of professional experience in service design, user experience, or related roles, with a strong portfolio of end-to-end service work.Proven experience conducting user research, usability testing, and synthesizing insights into service artefacts (journey maps, blueprints, personas).Strong facilitation and stakeholder management skills; comfortable leading workshops and cross-disciplinary alignment sessions.Proficiency with design and prototyping tools (e.g., Figma, Sketch, Miro) and familiarity with analytics tools to measure service outcomes.Excellent communication and documentation skills, able to translate complex systems into clear artifacts and guidance.Experience working in agile product teams and collaborating closely with engineers, product managers, and operations.Preferred: formal background or coursework in HCI, design thinking, or a related discipline; experience implementing changes in operational environments.In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Email Your Resume In Word To
[email protected]
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : BB14-1990144L606 -- in the email subject line for your application to be considered.
Brenna Belardinelli - Recruitment Strategist, Enterprise

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 06/22/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.

Copyright © 2026 Everforth, Inc. All rights reserved.