ServiceNow Experience Designer

Overview
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**Job Title:** ServiceNow Experience Designer**Location:** Remote

**Job Type:** Independent Contract **Start Date:** ASAP

**Pay Rate:**$70-80/hr

### **Job Summary**

Design intuitive employee and agent experiences on the ServiceNow platform, with a focus on Employee Center and Service Operations Workspace (SOW).

Responsibilities
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**Key Responsibilities**

* Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
* Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
* Plan and run usability tests, and turn findings into design improvements.
* Design and configure experiences in Employee Center, SOW, and UI Builder.
* Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.

Qualifications
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**Required Skills**

* 6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
* 2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
* Strong skills in user research, journey mapping, and usability testing
* Good communication and stakeholder management

**Certifications / Badges**

* Employee Center Essentials badge
* Service Operations Workspace (SOW) Bootcamp badge
* UI Builder Fundamentals badge/certification