Travel and Hospitality Administrative Assistant

Hours are Monday-Friday, 9am-5pm, with Tuesday and Thursday in- office and remote flexibility on Monday, Wednesday, and Friday. Salary when perm is up to $55K, depending on experience, with an hourly pay rate in line while temping. Temp trial period will be ~2 months long. **Responsibilities:** * Database entry of client contact information * Communicate professionally and with clients via phone and email * Maintain and update shared excel documents pertaining to confirmation certificates, clients' information, sale reports, and product slides * Create and distribute detailed information certificates * Basic graphic design, creating and editing product slides for packages/experiences * Track and update pricing changes for packages/experiences * Research and development of new travel packages/experiences * Provide support to the hospitality team in planning and booking travel packages/experiences (shipping packages, creating tour itineraries, assisting with bookings, and communicating with clients) * Determine customers' needs and preferences with high-level customer service * Review, identify and bring to the attention any trends and issues that may have an impact on the business operations, financial performance, and the public image of the company * Travel as required by the supervisor for trade shows, events, FAM trips, or research/development projects * Provide office & pre-event support, ordering office supplies, and organizing office lunches * Other duties and projects as required and assigned by the Hospitality team **Qualifications:** * One year or more in a customer service-based position * Strong working knowledge of Word, Excel, and Outlook * Strong verbal and written communication skills * Strong attention to detail * Excelled organizational skills * Strong time management skills * Ability to prioritize and multitask * Ability to work under pressure * College degree in Business, Hospitality, or Tourism is preferred * One year of travel industry experience is preferred **Compensation/Benefits:** * Up to 55K, DOE * Medical benefits * Pre-tax transit benefits Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.