Venue Manager Mount Pisgah Arboretum

Job Opening: Venue Manager POSITION SUMMARY The Venue Manager at Mount Pisgah Arboretum is responsible for all aspects of the venue rental program, including but not limited to conducting tours for potential clients and selling event dates, maintaining and developing best practices for booking administration, research, planning and implementation of social media and other marketing of venue, working with clients to ensure events run smoothly and observe Arboretum guidelines, initiating facilities maintenance and improvement projects, hiring and oversight of a seasonal assistants, and development and tasks related to 2 annual Arboretum-wide festivals. ABOUT MOUNT PISGAH ARBORETUM At Mount Pisgah Arboretum, we believe that the more people are inspired to learn about and engage with the natural world, the more we will all honor and preserve it for future generations. Established in 1973, our mission is to engage people with nature through interactive learning and stewardship. The Arboretum’s small staff works as a close-knit team to advance our common goals. PRIMARY DUTIES • Provide excellent customer service through written and verbal communications • Schedule and conduct tours, site reviews, planning meetings and rehearsals • Create and manage timelines for events (financial, planning milestone, day- of logistics) • Properly track all details of bookings in calendar, billing and database systems • Create, review and update all related literature, emails, and contracts • Create and update client policies related to booking and event activities and contribute to broader organizational policy development when applicable • Conduct annual market research and make business recommendations • Identify and initiate potential partnerships with other industry leaders to further organic marketing reach • Attend networking events and trade shows as time allows • Manage all weddings Social Media accounts, increasing posting and reach to passively market venue • Support other Arboretum staff and programs as needed Required Qualifications • Sincere belief in the mission and future of Mount Pisgah Arboretum • Outstanding interpersonal skills, including superb written and verbal communication • 4+ years of customer-focused service experience • Ability to clearly communicate rules and expectations and monitor compliance while maintaining a kind and service-oriented demeanor • Experience tracking and adhering to multiple deadlines at once • Strong organizational skills and attention to detail under pressure • Familiarity and experience using social media for marketing • Solid computer skills including database and Office suite, and ability to learn new programs • Understanding of business principles, particularly those that relate to reputation management, operational efficiency, and marketing • Able to practically problem-solve while remaining calm under pressure • Be punctual and able to stick to a timeline • Able to stand and walk for 8 hours, set up furniture, occasionally lift up to 50 pounds, and work in various outdoor weather conditions • Able to work both independently and as part of a team • Able to work Wednesday – Sunday for most of the year • Initiative to recognize and take advantage of opportunities • Interest in nature and a desire to promote a positive impact on the park • Enjoy weddings and events!