As we are located in different states, we do not commute to an office, but we do text/voice chats with other team members, a short (15 minutes) weekly company call, and speak to clients daily. (We never work more than 40 hours a week) * Be able to put clients at ease who may not be technically savvy/comfortable * Be able to calm down upset clients if they are stressed or if there are misunderstandings * Be an active contributor to our small team where all our efforts are noticed **_Typical tasks include:_** * Following up with prior sales to encourage them to get their website "launch-ready" * Helping a client register a domain name * Taking a word document of new content and replacing existing content * Accepting inbound sales calls (answering general questions about our product and capabilities as well as helping the prospect sign up. * Adding new pages from a Microsoft Word document * Adding images to pages * Adding a link to a PDF * Adding or reorganizing menu items * Customize client layout colors using simple hex color selectors and dropdowns within our custom theme builder * Embedding Google Maps * Resizing large photos sent by clients to be a more reasonable size * Helping clients locate a desirable stock photo for their website * Answering phone calls from clients and fielding general questions about what can/should be changed on their website **_More technical responsibilities may include:_** * Configuring DNS (nameservers, CNAME/TXT/A/MX records, etc.) Especially when things are busy, this will be most of the day. We are a small team and your contributions will be recognized and rewarded.
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