Webstore & Graphic Design Assistant

• **Webstores** • If needed, assist with the selection of apparel items for the webstores • Provide updated pricing for existing apparel items • **Webstore garment orders** • Place orders through the manufacturer's website for apparel items • Hard good orders are place with the Hard Good department (Melanie) • Track shipments to the decorators with updates to Cathie or the decorator • Work with the decorator to reorder any items received in error • Update the P&L (Profit & Loss) with the invoices from the orders. Found on the shared site • Submit the invoices to accounting for payment within 25 days via check • **Webstore Customer Service** • Assist Cathie with webstore customer service management • Answer customers request and concerns quickly via email, phone, and website • Assist with any charge backs from customers • **Webstore hard good quotes** • Using ASI software, create quotes for Cathie to use for the webstores • Share quotes in emails to Melanie & Cathie for review • Assist Cathie with proof for client review using Canva or current in-house software • **Webstore Fulfillment** • You will be the lead team member to fulfill all apparel orders to include: • Folding • Matching garments to packing slips • Bagging and sorting for distribution • Packing for delivery or shipping using Pirate Ship • Arrange for items to be dropped off at UPS or USPS • Arrange for items to be delivered to the client • Track orders to ensure that they have arrived in a timely manner • File any freight claims for lost or damaged items • Work with Cathie to reorder any freight damaged apparel items • **Mailing list** • Add all new customers to Outlook and share with the team • Once added to Outlook add the information to Printers Plan, ebc printing software • Regularly update and pull mailing lists from Printers Plan for postcard mailings • **Givee webstores** • Oversee all aspects of the Givee program • Update the team with any changes to Givee sites • Create webstores for clients • Oversee any reports, changes, updates, and client needs for the site • Assist customers with any damaged items • Track Givee sites on job jackets for monthly billing of the sales • Review and pay all invoices for the Givee site from PCNA • **Graphic Design** • Assist Cathie and the promo team with graphic design and proofs and t-shirt designs • Assist Cathie with marketing materials artwork • **Administration** • Assist all promotional products, webstores, and sales with any items of necessity.