Trump Winery is looking for a professional, energetic, enthusiastic, results- driven Wine Club Coordinator to join the Marketing team in driving the growth of the wine club, tasting room and direct sales businesses of Trump Winery. This individual will serve as a concierge for our Wine Club members and assist with marketing and customer service. We provide a fun atmosphere with an opportunity to grow, competitive pay, and excellent benefits. -Maintain CRM database, ensuring all member records are up-to-date and accurate -Assist with customer service as needed including but not limited to placement of orders, scheduling group reservations, and responding to customer emails -Assist Director of Sales & Marketing with all activities related to Wine Club -Assist with marketing efforts to include: wine club collateral and club newsletters -Process redirect, recall, and call tag requests with shipping partner as needed -Work with shipping partner and Fulfillment team on resolving shipping claims -Resolve returned club shipments, including follow-up with customer and system updates -Assist with quarterly pick-up events -Assist with development and implementation of membership benefits and loyalty programs to grow Wine Club member count and slow attrition rate -Update monthly marketing and wine club reports -Deliver exceptional service that is synonymous with the Trump brand -Hold regular training sessions for staff on Wine Club operations and updates -Manage all logistics and coordination with Fulfillment team for Wine Club shipments, including assisting with the packing and labeling of club orders -Assist Tasting Room staff in their duties when needed, including but not limited to conducting tastings, completing sales, and taking food orders We offer:
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