Wine Club Coordinator - FT w/Excellent Benefits

Trump Winery is looking for a professional, energetic, enthusiastic, results- driven Wine Club Coordinator to join the Marketing team in driving the growth of the wine club, tasting room and direct sales businesses of Trump Winery. -Maintain CRM database, ensuring all member records are up-to-date and accurate -Assist with customer service as needed including but not limited to placement of orders, scheduling group reservations, and responding to customer emails -Assist Director of Sales & Marketing with all activities related to Wine Club -Assist with marketing efforts to include: wine club collateral and club newsletters -Process redirect, recall, and call tag requests with shipping partner as needed -Work with shipping partner and Fulfillment team on resolving shipping claims -Resolve returned club shipments, including follow-up with customer and system updates -Assist with quarterly pick-up events -Assist with development and implementation of membership benefits and loyalty programs to grow Wine Club member count and slow attrition rate -Update monthly marketing and wine club reports -Deliver exceptional service that is synonymous with the Trump brand -Hold regular training sessions for staff on Wine Club operations and updates -Manage all logistics and coordination with Fulfillment team for Wine Club shipments, including assisting with the packing and labeling of club orders -Assist Tasting Room staff in their duties when needed, including but not limited to conducting tastings, completing sales, and taking food orders REQUIREMENTS: -A minimum of two years direct-to-consumer sales, Wine Club and/or Tasting Room experience preferred -Demonstrated excellence in customer service -Proven success managing consumer database, email and mailing lists -Strong computer skills, notably Microsoft Word, Excel, Outlook, and experience in sales/CRM/POS system; experience with e-marketing software or graphic design a plus -Strong organization, problem-solving, and analytical skills -Ability to work on feet for eight hours at a time. Able to push, pull, carry, and lift up to 50 pounds. Frequently bends over, kneels, twists, reaches over head, climbs stairs, ladders, and walks varied surfaces (paved, incline, uneven, etc). We offer: -Competitive pay -80% company paid medical premium with only a $1,000 deductible -80% company paid dental premium -80% company paid vision premium -Vacation, sick, and holiday pay 401k -Generous discounts on wine, merchandise, and hotels -Wine training opportunities -Two paid team volunteer days per year Trump Winery is an Equal Opportunity Employer.